Shipping & Returns
Every Toy bought from us is covered by Shipping & Returns.
Read below what how we handle shipping and returns policy as well as the requirements needed before a puppy is shipped to you.
A: Ship by Airlines
Shipping is available to Distant Families . Shipping charges vary depending upon location. Shipping costs include air fare, the puppy’s shipping crate (pet taxi), vet health certificate and a puppy care packet. The packet includes a bag of the puppy food that he/she is accustomed to and puppy care information. Delivery is typically counter to counter service. Puppies will travel in a pressurized compartment that’s temperature controlled. The cost of shipping by airlines is $150.00 – $200.00 depending on destination and airlines.
B: Ship by Specialized Ground Service
You also have the option of having your puppy delivered by van right to your doorstep using a Pet Transport service that delivers to all destinations in the continental U.S. Cost for this service varies for distance and location. This is the most expensive of the two ways to get your puppy delivered.
Shipping a puppy by itself to a new location always sounds cruel and embarrassing, but actually it is not esp with based USA airlines. With my many years of shipping experience, I know for a fact that all of the pups are well taken care of. So if you stop and think about it, the airlines are not going to mistreat the puppy(s) for fear of lawsuit and customer dissatisfaction.
I tape puppy(s) food and feeding instructions to the top of the crate and put frozen water in the crate, so it will gradually thaw out for the puppy(s) and the puppies are offered food along the ride. The average flight is approximately 4 to 7 hours. I always ask about any delays or layovers and know the exact times and departures of the flights, so I know where the pup is and am able to give you the information as well. The pup will arrive the same day as it is sent usually a few hours. I have a big fluffy bed of shredded newspapers in the crate for the puppy(s) to nestle in and usually a pig’s ear chew (they love them), and a toy or sock with my scent on it to help the pup feel secure
If you decide on a puppy, We will guarantee as we have for yrs that he/she will arrive safe and sound. Puppies can be shipped safely between 20 and 85 degrees–AA rules.
All puppies ride in the belly of the plane where the temperature is kept at a comfortable 70 degrees same as for the passengers and they are the last on and first off the plane. Shipping during this time of year is completely safe and there is no problem so we need not to be afraid about that. Just like a person getting on a flight to go meet their relatives and/or friends for the holidays, shipping a puppy is very similar and probably even a little easier.
The only thing different about this time of year is that the airlines can be strict on the minimum temperature at each location (which is really good for the puppy(s) even though the plane is always kept at 70 degrees. We believe it is mainly for their liability and protection. Likewise, in the summertime–they will not ship if temperatures are too hot along the way. If this is the case, we will just wait for the next best day to ship or ship earlier or later in the day to combat the hot/cold part of the day.
NB * Most shippers SPECIALIZED in shipping pets will use a temperature regulation crate called an electronic crate.These type of crates are used anytime since they can regulate the temperature to the one best for the puppy(s) travel
Yes, you are always welcome to travel over to pick up your puppy after purchase and usually traveling with your puppy in most Airlines requires no additional fee for flying with a puppy apart from personal flight fee. Nevertheless, Some Airlines demand an extra fee anyway.
We are proud to announce to you that we now offer door-to-door home delivery with absolute security and privacy. The following information is required to process a door-to-door home delivery.
- Full Names
- Email address
- Home address
- Phone Number
- Closest Airport to your home
Make these information available when placing an order and we will gladly process your order so as to meet up with the delivery date.
Do not give your new puppy any vaccines within the first 14 days of arrival. Your new puppy is all up to date on shots before living our home and will not need a vaccine for at least weeks. Many Vets will attempt to issue a vaccine so that they can make additional money. Do not get any vaccine on your first Vet visit as the puppy will need time to adjust and you do not need any additional stress on him or her !!!
* Nevertheless, when you pick up your puppy, it is necessary to go for a Vet check in not less than 48 hours after you received your puppy for general check-up and in case of any health problems, we will be responsible for either giving you a new puppy or refund your payment if no other puppy is available at the moment
Usually small-town vets are best. Word gets around small towns very quickly & if a vet has bad practices… small towns will talk Usually (not always) small town vets are more inexpensive as well. Also Try to search for a vet in your area & see reviews of consumers in your area as well.
IMPORTANT DO NOT USE BANFIELD HOSPITALS (AS PART OF PETS MART CHAIN STORES) NOR VCA HOSPITALS.
Your warranty will be void if you take your new one to Banfield or VCA. We’ve seen too many misdiagnosis, over medicated, & EXTREMELY HIGH VET BILLS. These two clinics are in it for the money!